Stefan Bates´ profile

Reviews (1)


Very Poor Customer Service

On the 28-12-12 I took my cycle wheel into Halfords for a new wheelspoke.After waiting 10 minuits for someone to book the job in, I was told they would check to see if they had a spoke to fit it, and they would have it done by 1-1-13 and would call me to let me know it was done.Guess what? No phone call.So we called ourselves on 1-1-13 and were told they had'nt got a spoke to fit it and the job was not done. We collected the wheel and are now taking it to a local independant cycle shop who can complete the job.
Advice to halfords, check first wether you can do the job before you take it on and inconvenience your customers enough to inspire them to write a review like this.

Stefan Bates´ profile

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Stefan Bates
United Kingdom