BulkPowders.co.uk

Great shop, lowsy dispatch routinesand customer service!

Great prices and good inventory, but for the second time the shipping cost has been added as value.

For me this doubles the cost, since custom is added when the value is more than 22£. I made customer service aware of this, but the answer looked like it was from a copy/paste template. And now they have done it again.

This is not just annoying, but time consuming since I have to document to customs that the value on the goods is not what the shop claims. The alternative is to pay +20£ extra..

02 January 2013

Reply from Bulkpowders

Dear Aksel

Thank you for your comments.
We apologise that our warehouse staff have included the shipping fee with the value of your goods.
We are aware that our Customer Service team received an email from you regarding a previous order with a query regarding customs practices. I would like to assure you that the response given was not a copy & paste reply, but a genuine reply from one of our Customer Service members.
If you would like to discuss this further, please do not hesitate to email our Customer Service team at sales@bulkpowders.co.uk and they will be happy to discuss this with you.