Two days ago I placed an order with Vitasunn. So far I have not received any acknowledgement of my order. I have emailed them and had no reply. Both their freephone telephone number and their main telephone number are permanently on answer machine. Despite leaving two messages to telephone me, as they say they will on their voicemail, I have received no reply. On looking on google maps I see that this is not some proficient and professional factory, as it sounds by the address, but a suburban house in a suburban side street in Cambridge. Presumably they are out at their 'day job', and their Vitasunn customers can go hang. Very unprofessional setup. Wondering if I will receive my goods? Still - early days - I will see what happens.
UPDATE: Vitasunn is owned by a company called Westmedia, Ltd and is registered at the Cambridge address. This is only an accommodation address. The director of Westmedia, Ltd lives in Flagstaff, USA. Products are delivered to an address in Derby. They are delivered quickly if they are in stock in Derby. If not, they are shipped in from Flagstaff, USA and take 3 - 4 weeks, depending on how long Royal Mail sit on them. A company called Monarch Enterprises trades from the same Cambridge address, but is nothing to do with Vitasunn, although the owner used to work for them and does occasionally post Vitasunn products out for them. I found Monarch's tel. no. (01223 424513) and were rung back within an hour. The man was very helpful. The UK end of Vitasunn seems to be run by people who have absolutely no idea of how to run a web business, and have no idea that it is important to keep customers informed as to acknowledging orders, etc., but they do appear to be genuine and honest.
MY ORDER HAS ARRIVED ........at last..... on 05/03/13. It was shipped from Flagstaff, AZ, USA. This is average post time from the USA. They give the impression the stuff is posted from the UK., so we all worry when it fails to appear.
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