Mailboxixchange

Company refusing to accept return under their "hassle free" return policy, deceptive information on SLOW timing of delivery

I purchased mailboxes from this company because of their promises of customer service, fast, free shipping, and hassle free returns. Their on line chat claimed that one mailbox would take two weeks, but in fact it is still not here and I am told it will be shipped 5 weeks after I ordered it! When I called to process a return, I was told that the mailbox I had ordered was not returnable, and that this is shown on their website. I informed the customer service representative that this is not the case -- on the contrary, the website indicates that it is returnable, and indeed that the on line chat person told me so as well before I ordered it. I first called to arrange the return on December 28th, and today, 4 days later, I still have not received confirmation. I am told that the manager will return tomorrow, but I am sending it all back with documentation of my efforts. What a pathetic excuse for an on line merchant!

02 January 2013

Reply from mailboxixchange.com

Theresa,
We are processing your return and you should receive that information within 24-48 hours. We appreciate your patience.
Thank you.