Phil Jenks´ profile

Reviews (5)

Totally satisfied with eSpares until today. I am disappointed.

I don't like giving eSpares a poor rating because they've been 5* for all previous purchases but this time I was very disappointed. It started well enough, I searched for washing machine pumps and cllcked on the list to find my model (Bosch WFL246SGB/01). Only one pump is recommended for it: The Askoll Universal. I naively trusted the advice and ordered it. But on arrival I removed the old pump and discovered that it's fixings are completely different. I telephoned and was told that eSpares DO NOT STOCK A PUMP FOR THIS MACHINE. I returned the item with a detailed letter explaining their websites misguidance and on checking today the same incorrect information is given. To make matters worse they deducted the postage costs from my refund inferring that I was at fault! The correct product is available from other online suppliers.

18 February 2014

Reply from

Dear Mr Jenks

Thank you for your feedback, I am sorry that you have had an issue with your order.

At Espares, we always look to provide the best service and we are disappointed that the service did not meet your expectations on this occasion. We truly value our customers taking the time to provide us with feedback.

I can confirm that a full refund has been issued. Once again I sincerely apologise for any inconvenience you may have been caused.

Kind Regards


Why waste time driving about for materials when it can all be delivered in just a few clicks?

Late on Friday afternoon I made a list of hardware items required for a weekend joinery project. Local suppliers may have stocked what I needed but most of Saturday would have been wasted making phonecalls and driving about. Instead l placed my order with IronmongeryDirect at 7:50 on Friday night and in less than 14 hours at 9:45 the next morning everything was delivered. Brilliant.

Animed Direct

Ironically Animed price is lowest yet the service is unbeatable!

Placed my latest order on Tuesday night and the goods were delivered Thursday lunchtime in perfect condition. This was free standard delivery and the price for the goods was the best on the internet. That's just Brilliant! Thanks Animed you have earned my respect.


First4Magnets. Top score - with good reasons.

Like many people these days I buy plenty of goods online and find that the majority of internet sellers provide a fairly good service. I appreciate a clear website that's easy to navigate, full of choices and that intuitively directs you to your wanted items. The site should provide all the major payment options and deliver promptly without excessive costs. I've given First4Magnets 5-stars because they are consistently excellent at all of the above and the delivery service is now worthy of special commendation. My latest order placed on Tuesday was delivered Thursday and I was kept updated all the way. They emailed the day and time that the driver would be here +/- 30 minutes and even told me his name. All that for just £2.95 - that's remarkable. The goods arrived well packaged and in perfect condition. Thank you First4Magnets.

Phil Jenks´ profile

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Phil Jenks
United Kingdom