The most recent complaint that I have sent to British Gas after months of back and forth (taking 3 months to get the £550 credit back that they had made us overpay in just 6 months):
Despite months of ridiculous back and forth trying to close my old account from when I left in October 2012 this morning I was informed by the new tenants that while the account had been closed... my payment details had then been used for the NEW account. Sure enough, a new direct debit had been added to my account by some of the retarded monkeys in your joke of an organisation. Not only is this incorrect... I'm pretty sure it's illegal to keep my details on file and add them to the new account without my permission or even without me being listed on the account. I was only a tenant at that place and it is absolutely unacceptable that this has happened. I have cancelled the newly-created direct debit this morning but if you touch one penny of my money I will be reporting you to every single body that will listen to my complaints. Frankly I have NEVER experienced such poor and shockingly retarded customer service from any company ever. You should be ashamed of yourselves. How hard is it to receive the instruction to shut the account, then open a new one with the NEW tenants details. I can't believe that this could even happen given the amount of correspondence that I've had with you explaining this. Shocking. Truly, truly shocking. Remove every single piece of data that you have associated with me and burn it because I cannot believe that you could abuse the Data Protection Act of 1999 in such a horrific way as to try and steal my money to pay an account to which I have NO association with and have clearly spelled out to you repeatedly in emails. I think websites like this : http://www.trustpilot.co.uk/review/www.britishgas.co.uk just highlight what a shocking organisation you actually are. If you ever try to associate me with this account again I will contact the police as you are stealing my money.
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