2 windows incorrectly measured by surveyor (one too big and one too small). Photographs were taken of the large gap. We stated we would withhold the cost of one window until rectified (legal right). This resulted in threats by 2 of the directors of Supaglazing,where they both stated they would remove all the newly fitted windows and threatened the 2 nice / competent fitters with the sack. 5 other snagging problems have been fixed, but the tone of Gary left on the phone at the “eleventh hour” was unacceptable (recorded on answerphone). Supaglazing were emailed with a detailed list 2 weeks before he finally phoned us.
Further installation problems – still not fixed despite many email – We contacted CAB and Trading Standards who have documented details of the issues.
Internal plastic moldings are becoming loose on many windows on this installation. This as affected my decoration that will have to be done again.Kitchen window Left hand top hinge faulty (Gap of 1.5mm towards the top). I hope this is not due to being measured incorrectly by the surveyor, that subsequently had to be cut down to fit the existing hole!! Holes and uneven silicone application to bedroom 1 sill, needs to be removed and applied correctly.
We still await the guarantee certificate and FENSA documents for our the installation completed in August. I had to contact FENSA myself, it was disclosed Supaglazing had forgot to submit the request to FENSA !!
We were going to have a conservatory made by Supaglazing, thankfully we did not sign the dotted line.
Ordered a present 3 weeks before Xmas, PCW sent wrong item. Had to wait for wrong item to be returned to PCW before they would despatch the correct item.
Communication a JOKE!!
Have cancelled order, never order again PCW
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