Maciek´s profile

Reviews (4)

Wood2U Ltd

great service great product

very helpful service and delivery arrangements.

Worktop Express

All together good but the materials far from perfect

I ordered the bamboo worktops. Service was good and accurate but the materials far from perfect. different pieces came from different batches of wood and have sightly different colours. Also side boards weren't straight. All over OK but expected material to be better matched. Had no time for complain and ask for replacement as the project had to be done on time.

10 September 2013

Reply from www.worktop-express.co.uk

Dear Maciej,

Thank you for leaving us a review.

I am sorry to read that you are not happy with your worktops.

We advise all of our customers that worktops are ordered in advance of installing them. This is so that we can rectify any issues and so that you have ample time for the worktops to be treated and acclimatise to the new environment.

As we sell a natural product on occasion there can be issues with the colour of the worktops, this is not due to pieces being selected from different batches. The most likely cause is that certain worktops were at the top of the pallet in our warehouse and therefore have had more exposure to the light. Natural sunlight causes the worktops to develop their colour and as a consequence those worktops within the middle of the pallet will have had less exposure.

Once the worktops have been treated and installed the colour will begin to develop. Within 6 months the worktops will have evened out and all should match. If this is not the case please do let us know.

With regards to the side boards not being straight, this can happen with natural products. This is easily rectified and 99% of the time once the worktops are bracketed to the units they will naturally straighten out. The likelihood of worktops being delivered with any form of fault is minimal however on occasion changes in the external environment can cause the worktops to ‘move’ slightly.

As previously mentioned, should the issue have been reported, Worktop Express would have done all they could to resolve the issues with your worktops and make certain you received a product that you were happy with .

I trust that this restores your confidence in the service that we provide as the UK's leading online solid wood worktop specialist.

Best Regards,

Samantha Overton
Sales Manager
Worktop Express

Ebookers

Good but not all T&C clear

It would be more useful to see bullet point Terms and Conditions so I don't have to search all over Internet what is the amount of voluntary excess for hired car.

GigGear

Fabulous

Quick and accurate. Great communication.

Maciek´s profile

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Maciek
Reviewer
United Kingdom

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