Pediwear Shoe Centre

Loake, just what I wanted!

Well it seems to me, you have to ring up when there's someone in the shop. My first buy, a couple of years ago was seamless, they answered my queries about shoe width letters, and I got my shoes within a couple of days. I rang back to enquire and make a purchase recently, but it was a bit patchy, they didn't seem to know what was going on, someone was at lunch I think, and the two boots I was interested in weren't in stock or they didn't have my size. However, when I ordered these boots, it was back to the old Pediwear, very helpful, they knew what was what and helped me with my interenet order. Bish, bash, bosh, got my boots when they said I would. Not only that they gave me progress updates by e-mail.

02 January 2013

Reply from Pediwear Shoe Centre Online

Dear Mr Peachey

Thank you for your review, and for giving us 5 stars despite the less than perfect experience with our telephone support.

We have dedicated internet sales staff at a location separate from our retail shop - so you should always receive either clear advice or failing that a call back. For your future reference Stephen is our Loake brand manager so please ask for him by name if you are enquiring about Loakes.

I am sorry to hear that you didn't receive more assured advise on this occasion but we hope that we may be of better service to you in future.

Kind Regards

Mike Small
Pediwear