Clare M´s profile

Reviews (2)

www.swimshop.co.uk

I can not recieve my parcel and you have not responded to my emails.

Here is the email I wrote to you about the delivery problem. Perhaps you will respond to this problem now.

I have ordered from you several times before and never had a problem with delivery. However, now that you have moved to DHL I find myself in the situation that I can not receive my parcel. I was absent on both attempts to deliver the parcel (I was at work) and now I don't know what to do. The attached document (not possible to attach here) clearly shows that DHL have not told me where to collect the parcel. Even if I had this vital information, none of the collection points are easily accessible by public transport during the working week, especially as the document left by DHL doesn't give me any opening hours.

I work full time and my work does not easily accept parcels being delivered. When you used the standard post, it was easy for me to cycle to the post office on a Saturday morning to collect your parcels. Now I think it is impossible to receive deliveries from you, especially given the fact that DHL insist on a signature, so won't just put the parcel in my mail box, and have not told me where to collect the parcel.

I suppose the parcel will now be sent back to you and I will have to try and source my goods elsewhere. What a shame that you no longer use the standard post, which was so much simpler for your customers.

25 November 2013

Reply from Swimshop

Apologies for this, but we use DHL as our standard carrier to the USA because we had a problem with missing parcels from US Post and also because the majority of people requested a 2-3 day service and not a 7-10 day service.

I am though bemused as to why DHL will not tell you where to collect the parcel from as it is their standard process.

If ever you do decide to order from us again, simply let us know you prefer postal delivery and we will use it.

Thanks

Gaynor Willis
MS
SwimShop

Taunton Leisure

Speedy & reliable service, even over Christmas.

I ordered some waterproof trousers on Sunday 23rd December. Despite all the closures for Christmas, these trousers arrived on Friday 28th December. Outstanding service, a great product and an excellent selection of products. I take every opportunity I have to promote Taunton Leisure - they are brilliant!

Clare M´s profile

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Clare M
Reviewer
United States

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