Mary´s profile

Reviews (2)

Clear Chemist

Good price and fast delivery

I bought the e-cigarette Christmas starter kit. It was on offer at the best price I found on the net, by a long way! Delivery was either free or very cheap (can't remember which) and it arrived quite quickly. Packaging was not perfect, but I have given 5* because it was a great deal, and pretty good all round, I would definately use them again.

Pet Supermarket

DELIVERY SO FAR 12 DAYS and counting

Asked what happened to my order, this company advised that because I ordered after 11.00 a week last Wednesday, they were within 7 working days until a week on Monday. No apology, no delivery date given. It is now Monday lunchtime and 12 (twelve) days from my order and still no goods, but plenty sassy emails. I tied up my pet budghet with these people so can't by similar food elsewhere. I will never use this company again.

06 October 2010

Reply from Pet Supermarket

Dear Mrs Gorman,

Thank you for taking your time to review PET SUPERMARKET. I am disappointed that on this occasion we have not fully met your expectations.

I called you last week to discuss the problems with your order and I accept that the service received on this occasion was well below our usual very high standards. I hope you enjoy the bottle of wine we sent you and we can assure you that with our coupon code upgrading you to free express delivery on all orders in the future you will never have to wait over 48 hours for your delivery.

Kind Regards
Mark Berriman
Managing Director
PET SUPERMARKET

Mary´s profile

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Mary
Reviewer
Female
United Kingdom

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