I found Charm Heaven's website when searching for a Chamilia owl bead to give as a Christmas present after being let down by another retailer (I'd placed an order online and then had a call a couple of days before Christmas to say they didn't have the charm in stock). As it was 21 December I wanted to check they had the bead in stock before ordering so called Charm Heaven and spoke with a very friendly man who knew exactly what I was looking for and quickly confirmed they had the charm in stock and that they'd be able to send it out the same day for next day (Saturday) delivery. They were as good as their word and owl bead now has a very happy home. Thank you Charm Heaven.
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