Emma Aldous´ profile

Reviews (1)

The Tapas Lunch Company

Not great

The pack took longer to arrive than advertised, which meant I had to make a special journey to collect it, but it was just before Christmas.

Not sure that the goods you receive are worth the £45 they charge, seeing as some products has one euro fifty still on them!!

Also, I was expecting it to be in a gift box, and although the carboard box was printed and presentable, inside was just packing peanuts, so had to dress up the presentation in order to make it a gift.

Overall, the person receiving the gift was happy, but only because we'd dressed it up to make it special.

I wouldn't bother with the gift back again, and would be more inclined to buy stuff from a local deli. Better value for money, and I could make it into a gift myself!

Luke found this review useful

02 January 2013

Reply from The Tapas Lunch Company

Hi Emma. Apologies that you were not 100% satisfied with your purchase - allow me to respond to your points individually:

1) As you probably know, Christmas is a very busy time for the couriers and you do get the odd delay in delivery. This is true for all internet retailers, not just us. We put a message on our website explaining that orders over the Christmas period may take a little longer.
2) We try to make clear on the website what the gift pack is. It's meant to replicate Spanish style 'Lotes de Navidad' rather than being a gift box proper. I will make further changes to the website to make this clearer.
3) I apologise for the €1.50 sticker. This was a factory error and we have taken it up with them. €1.50 is clearly not the price of any of the products you bought from us.
4) We pride ourselves on our prices, which are extremely competitive and you will see on these reviews that many people are very happy with the value for money we offer for the quality of products we sell. I would be very surprised to find better value for money at a local delicatessen, but of course, that is your choice.

Emma Aldous´ profile

profile image of Emma Aldous
Emma Aldous
United Kingdom