Annabel Natasha Stella Barnard´s profile

Reviews (1)

Appliance Planet

Extremely poor - wouldn't recommend to anyone

Ok, so I called Appliance Planet on the 2nd January, and they assured me that would be getting the stock in by Monday (two days ago), so I call them AGAIN today (Wednesday) to ask AGAIN when the fridge freezer will be delivered. We cannot store anything: no milk for cereals; long-life milk is fine but not nice warm, no butter, no juice, no eggs, no vegetables (they just go off within a couple of days!), no meat. Cannot store food. Get it?

So I call again today and say "you said it would be delivered to you on Monday, when will it be delivered to me"? And you say "oh, we are still awaiting delivery". And I'm like WHAT? And you say "hold on - I'll just call the manufacturer". Then they give my mum a call (I requested you change the number on the 2nd when I spoke to you). It turns out there is a manufacturing problem and it won't be delivered until the 26th January!!!

Now, what on earth prevented you from finding that out earlier instead of fobbing me off with excuses? We had a van hired - we could have just gone and bought one instead of suffering for almost a month now without being able to store food. The reason we didn't was because I had bought one from you already.

I am so incredibly unhappy and angry you would not believe.

I have now cancelled my order, and have bought a better, similar model for less money from somewhere else.

And there is no button that I can see (and I have looked!) that tells me that there is a week delay over the Christmas period. I did look very hard when I ordered the fridge/freezer from you.

03 January 2013

Reply from Appliance Planet

Dear Annabel,

Thank you for your review and feedback on your experience with us. We'll take this opportunity to address the problem with your order.

We do state 5-7 working days for delivery on the product, however due to the Xmas festive season many manufacturers are closed and delivery is reduced. We had a link on our website with Xmas Opening and Delivery times on every page of the website on the top menu to inform customers to add up to a week additional delay and to contact us for a more accurate delivery date.

Apologies if you had missed this link/button on our website - we'll try to make it more prominent on the website for next time.

We are mostly accurate with our delivery estimates but yes delivery estimates aren't always 100% accurate as many times we rely on manufacturers delivering to our warehouse.

Any questions please do get in touch with us by replying to your order e-mail and we'll be happy to assist.

Kind regards
Appliance Planet Team

Annabel Natasha Stella Barnard´s profile

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Annabel Natasha Stella Barnard
Guildford, United Kingdom