Ok, so I called Appliance Planet on the 2nd January, and they assured me that would be getting the stock in by Monday (two days ago), so I call them AGAIN today (Wednesday) to ask AGAIN when the fridge freezer will be delivered. We cannot store anything: no milk for cereals; long-life milk is fine but not nice warm, no butter, no juice, no eggs, no vegetables (they just go off within a couple of days!), no meat. Cannot store food. Get it?
So I call again today and say "you said it would be delivered to you on Monday, when will it be delivered to me"? And you say "oh, we are still awaiting delivery". And I'm like WHAT? And you say "hold on - I'll just call the manufacturer". Then they give my mum a call (I requested you change the number on the 2nd when I spoke to you). It turns out there is a manufacturing problem and it won't be delivered until the 26th January!!!
Now, what on earth prevented you from finding that out earlier instead of fobbing me off with excuses? We had a van hired - we could have just gone and bought one instead of suffering for almost a month now without being able to store food. The reason we didn't was because I had bought one from you already.
I am so incredibly unhappy and angry you would not believe.
I have now cancelled my order, and have bought a better, similar model for less money from somewhere else.
And there is no button that I can see (and I have looked!) that tells me that there is a week delay over the Christmas period. I did look very hard when I ordered the fridge/freezer from you.
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