This is the worst phone network I've ever been with. Over the past 24 months i have had the worst service including failure of three to keep their end on the contract, constant rude & unhelpful staff, and complaints that have been 'lost' on their system with no record of the phone call. I have now reached the end of my contract. I called three a few weeks ago and they confirmed that my contract ends on Jan 1st 2013. I was informed that my final direct debit would be 13th Jan 2013. When i hung up the call i received a text from three stating "You've upgraded to essential internet sim at a cost of 9.90 a month." I did not agree to ANY upgrade of the phone. On the 2nd of Jan (today) i was debited the full £40 from my account. I have called again to confirm that i want my contract to END, NO UPGRADE and confirmation of my final payment date. After following the automated instructions it stated my contract end date is February 12th 2013!!!! Where did they get this from?!!! I have not agreed nor signed anything!!! After getting through to a staff member I was told their systems are down and to call back in 2 hours.
I will be calling back in 2 hours to ensure they correct all of this and send me a letter in writing confirming my contract has ended. I have contacted Citizens advice bureau. If three continue to con me and create contracts i have not agreed to then i will be reporting them to Ofcom and failing that, will take legal action!
LIARS, CHEATS & THIEVES!!!
Chris Ingram found this review useful
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