My product hasn't arrived yet so fingers crossed all will be well, but I made a few mistakes when ordering a product so had to contact Cosmetics Now. I mainly spoke to Veena S who was really helpful. would recommend using them!
The original coat I was sent was faulty. After sending it back a very helpful and friendly lady (I think her name was Lucy?) dealt with my order and sent me a new coat promptly. Really pleased with the service and would definitely recommend.