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Travelup

AVOID THIS EXCUSE FOR A TRAVEL AGENCY,

Please avoid this company. Pay a bit extra to go with a decent Travel agency if you can. They failed to contact us and inform us that our flight had been cancelled which left us stranded on Christmas day at Gatwick Airport. There was no transport running due to it being a publci holiday. They have no idea of how to treat customers and are obviously surviving on one off customers using them, because I would be shocked if anyone having used them once would ever go back to them. They are rude and patronising when you contact them regarding a problem. They have failed to reply to our emails and put us on hold when they cant answer our questions. AVOID THEM, DO YOURSELF A FAVOUR AND USE A REPUTABLE BUSINESS. I only wish we had seen these reviews before booking our holiday via them.

Nav ´s profile

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Nav
Reviewer
1979
United Kingdom

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