Sorry to say after many years of buying and recommending eBuyer I had stopped, but only due to them changing couriers to YODEL (worst company period).
I had purchased a SSD from them last year which failed within a year of purchase, the item had a 3 year warranty on it, which wasn't honored by eBuyer, as the item was discontinued they offered me £22 less than it's original £66, which is totally wrong.
I then decided to contact the manufacturer to see what they could do, and they agreed to replace the item with a modern alternative (which I would of been happy with), but after contacting eBuyer to ask for it back, I found out that they have thrown it away (though I think returned it to the manufacturer).
To be honest I think they are almost as bad as YODEL their customer service is bad, and I mean bad.
Small claims is obviously the only way for me to deal with this, claiming for a FULL refund and my time spent dealing with this.
Well, I have used these for work for about 3 years now, so decided to order some parts for myself for home, expecting the same service.
Oh boy was I in for a surprise.
Firstly I order a few days before Christmas (18th), next day delivery of £10 was not the issue, I wanted the parts soon I pay the price.
But after City-Link tried to deliver to someone else (on 3 occasions) and Misco, though promised it Christmas Eve, I am still waiting for the goods, and a response from both Misco's CS and Complaints department.
I am not holding on for a response and to be honest my money back, but at work I will never purchase from them again, which in turn they lose £1000's a year.
Stay clear, order from someone else, Aria, CCL, Novatech, eBuyer, Dabs or even Scan (who I don't like much as well, but they do delivery), at least that way, you'll get what you ask for,
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