Sending bags home for Christmas holidays through another company that uses PF would seem relatively straight forward. Well, it ain't. Collection was booked for a certain day which no time indication was given, between 9-6 they said. Which somehow I missed despite being in all day. I will accept the fact that I missed the driver ringing my doorbell that time, fair enough. So I phone for a rebook of collection, after 15 mins on the phone, they say leave your number and I'll call back shortly. 1 hour later, I call back, a tad irritated but still ask again politely for a rebook of collection. I am told that they cannot find my tracking number and I get put on hold for 10 minutes listening to the jolly Xmas tunes they have in awful quality. I hang up, 10mins on hold? Yes I understand that it is Christmas, of course they are going to be busy, I feel for those in customer support, sounds like an awful job, but nonetheless you are getting paid to do it, so do it. I ring back, this time someone must have been upset that they were in over the Christmas rush, they were brief and impolite, to which I got put on hold again for about 8 mins. Well merry Xmas to you too. I hang up again, I refuse to wait any longer when calling off a mobile. So now the fuse is a little shorter, BP a little higher, Christmas spirit fading. Last time. I call. Give the relevant details as calmly and politely as possible, to be met with "your collection has been booked within the next 1 or 2 working days, bye." What?!?!? I ain't ringing again. I'll wait it out, one bag if clothes for the Xmas hols at home, 2 days before my flight, I'll wait. 2 days spent waiting around the house within earshot of the door. Not a zip. No ring, knock, card slip to say "I've been n gone mate but you weren't in merry Xmas." It's only £20, if its worth that much to you to dissatisfy your customers then you can just bloody keep it.
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