MRS Karen Henson´s profile

Reviews (1)


Poor Experience

Unfortunately the product I ordered was not packaged properly so arrived damanged. Due to the time of year I was unable to contact anyone despite several attempts. I tried to re order to product with a view to returning the damaged one after christmas but unfortunately they had sold out.

I ended up keeping the damanged product which I am still not happy with.

10 January 2013

Reply from GardenSite

Good day Mrs. Henson,

Following on from my initial response (below) we have not been able to contact you by telephone soi maybe you are out of the country? Please be assured that you can contact us at anytime that is convenient to you and we will pick up the threads for you. As stated previously, please ask for Dan on Helpdesk.

Assuring you of our best attention.

Robert Hall / GardenSite
Good day Mrs. Henson,

After reading your review I thought it best if you spoke with Dan (helpdesk) in a little more detail so I can understand where we went wrong and how we can best resolve the issues. He phoned today, but unfortunately we only got the ansaphone and obviously you have not had the opportunity to call us back. I will ask Dan to call you again on Monday, when he is next in. Assuring you of our best attention.

Robert Hall / GardenSite

PS: We were closed on New Year's Day, please accept my apologies.

MRS Karen Henson´s profile

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MRS Karen Henson
United Kingdom