Not Happy´s profile

Reviews (2)

Walls and Floors

Could improve CS, not bad

Bought a box of 6 tiles for my kitchen as the price quoted was good. However unfortunately 1 box didn't arrive at all. A quick phone call and this was sorted, a new box was sent. Not a problem on their side, probably the courier, and quickly sorted.

However the reason for the 3/5 rating is because they refused a refund on another product I bought alongside this, that didn't turn up until many days later - even though I paid for Next Day Delivery so it should have come the same day as the tiles. I had to buy the product from elsewhere in the end, with a view to returning it for a refund to - however to my surprise the lady declined my refund request outright "we dont offer refunds on accessories". Of course it cannot be their fault if a courier fails to deliver on time, however it is illegal to decline a refund (less the P&P costs) if requested within 7 working days under the Distance Selling (2000) Regulations. In short, they are acting illegally, so that's something to look out for. It isn't worth me taking further for the sake of a few quid , but it left a bad taste especially as the CS lady wasn't too friendly.

01 November 2013

Reply from Walls and Floors Ltd

At Walls and Floors we are extremely interested in receiving Customer feedback. We take our responsibilities extremely seriously and are disappointed to hear that your request under the Distance Selling Regulations was rejected. We would apologise for this and hope that you will allow us the opportunity to re-build your trust in the future.
Kind regards,
Walls and Floors Customer Service Team.

Kitchen Worktops-direct

Not impressed

Wish I found the other reviews online before buying with them, under their trading name Unicom Direct /!

First warning sign: Quoted 10 days from order to fitting, suddenly jumped a day later after I ordered to 25 days (reason given: "It's Christmas shortly". Yeah, and it was yesterday also...). Buyer beware.

Templating guy was friendly enough but then it went downhill. I initially ordered rounded edges, was told I could change "within 48 hours" by the templating guy, I did so by changing the order to Square edges - less than 24 hours later. I emailed Mr Laurence Deary who confirmed the changes in writing (after some prompting no less). But guess what arrived? Rounded (pencil) edges, not square edges.

A phonecall to Mr Deary prior to signing off the worktop delivery/install was quite interesting - first he said I could reject the worktops and have them remade (takes weeks so not really an option near to Xmas). So, I asked if I could sign for them now as " INCORRECT " and then have Unicom come out - at their expense - and make the edges into the Squared ones I ordered. Apparently this was fine, although it now appears that Unicom are saying I signed the final templating form with Smooth edges so I have no recourse. But hold on a minute... I thought these were Square edges that were installed so that's not what's on the Order Form???

Hmm, strange indeed. Now it appears that Mr Deary is ignoring my correspondence, a true professional.

The most farcical thing about it all, is that Laurence Deary actually tried to convince me that these Rounded edges WERE in fact square edges - "they were just a little bit smooth due to complaints". I asked the 3 fitters respectively if they felt these were rounded or square edges they were fitting (they fit them day in, day out so they should know?) - no prizes for guessing what their replies were....

My advice is unfortunately to avoid at all costs. I dislike writing negative reviews about small businesses in these recession-wary times, but ultimately it is their own fault. They had ample chance to improve the situation but didn't and I feel they mislead and tricked me several times. Sharp practice indeed. As others have said there are many other providers out there who just re-sell/outsource the Corian fitting to others. Unicom are just middlemen.

PS: I have notified DuPont about this unprofessional-ism from UniCom IBC Ltd (Unicom Direct, and would advise all to steer well clear. If you REALLY must buy from them, then definitely PAY WITH YOUR CREDIT CARD, to give you added protection so you can do a chargeback if it is needed.

The only reason I am giving 2 stars instead of 1, is because the worktop itself is well built and made, but this was nothing to do with Unicom as it was done by a company called Sheratons who Unicom paid.

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Not Happy
Male, 1949
United Kingdom