I bought a waterfall from these made of resin the item was poorly packed and as a result it had received damage in transit.
I was unable to return the item due to commitments so managed to patch up the item myself with some glue and plastic.
I sent photo`s to them showing the poor packaging and damage the item had received.
They did appologise but only gave me a 10% refund resulting in 8 pounds !
If the item had been returned I would have liked to see them sell it of for this 10% reduction,it would still be in the shop Christmas !
Not impressed and will use another store in future.
The person below had exactly the same experience as myself and I am now taking them to the small claims court.
They have no respect or thought for the people that keep them in buisness.
No card no delivery for 3 days then they have the nerve to ask me to pick up at the depot.
Two complaints to customer service did not get a reply " Do not use " !
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