4bathrooms

Wrong Waste Rude Lady Left us in terrible state

We went into showroom and checked with lady there that they had the bath and sink we needed in stock. Booked in our plumber and I rang back same day to say we wanted the bath and sink, told actually bath was not in stock and the guy went out of his way to get us one delivered for when the plumber had been booked for. I checked both would come with wastes and fitments and was told yes. Bath was delivered to showroom and duly collected. When opened no waste with bath, phoned and spoke to a very off hand lady who wanted to charge extra for it as original guy was not there, after some arguing agreed we could have it, she was actually quite rude in her manner and I was left quite upset, totally different to the guy we had previously dealt with who had gone out of his way to help and if he had been there I am sure we would have had a better experience. Sent someone to collect by this time our plumber had left and had to be rebooked at extra cost to us. When plumber came back the waste supplied did not fit the bath and was nothing like what should have been supplied for this size and type of bath, tried ringing and no reply so after a number of attempts then had to ring every plumbing supplies could to get a waste for this bath that would fit. Apparently they normally come with the bath! Being a slipper bath people should check as they are very difficult to locate. Once bath was fitted plumber moved on to sink only to find yet again that there was no waste with it. At this point I just used local supplier as I didn't want an argument with the rude woman again, again by having to go out in christmas traffic, this took us over our plumbers time and we had to re book him. So the bargain slipper bath and sink turned out to cost us far more than if we had brought via a well known supplier. If the service level received from the guy we talked to had been accross the company and we had been given the correct fitments this would have been excellent value for money and we had already picked out what we would buy from them for our en suite, however, it ended up costing us so much in time, stress and extra costs for the plumber and bits that should have been with both items that we wouldn't go near them again and advise anyone else to proceed with caution checking and double checking everything with them. Not for the novice bathroom fitter ..............