I truly believe that they had no intention of supplying the tv ordered. I ordered mine on Xmas eve, received emails confirming order straight away. Withing a few hours I had received another email, this one stating there was no stock at their suppliers and to hold on as their expert team would be in touch.
After waiting for a call on the Thursday, nothing. I Had to send an "emessage" to them before i got a call back... They tried to offer me an LG 620T for £709, when it was, at the time, in Currys for 650.
Something I did find interesting is that the guy stated that their suppliers were closed Xmas eve... erm, hold on a minute, how come I've got an email stating no stock at their suppliers then, the same day as accepting my order!?
Its now going to take 7 - 10 days to process the refund (thats a long time over the festive seaon)... So I believe they take peoples money knowing that were not able to supply anything, with the hope that people would just accept anything else they were on the phone afterwards. Terrible company, and terrible customer service, would never use again, am even considering a mention on their trading practices to Trading Standards
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