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Stoneacre Motor Group

I had to involve the police!

I guess I can consider myself fortunate in that I never actually got beyond trying to organise a test drive with this bunch of jokers but what followed my abortive attempt to test drive a Kia Ceed from Stoneacre is the stuff of nightmares.

To cut a long story short my wife and I were so appalled by the almost non existent customer service emanating from this branch of the Stoneacre empire that we complained about our treatment to Kia. Almost immediately after our complaint was investigated by Kia we started receiving malicious phone calls with the callers knowing our address as well as names. Threats were made to dump large amounts of sand etc on our doorstep and they even sent legitimate tradesman round to our home having impersonated me on the phone.

The Police were informed and BT managed to trace the calls to a single mobile number belonging to, yes you guessed it, an employee of Stoneacre. Unfortunately we endured 2 months of distressed because we had the audacity to complain about poor customer service.

If the reviews below don't give you pause for thought, hopefully this one will persuade you never to even cross the threshold of this business, it's just not worth the grief you will almost certainly endure.

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GulliverFoyle
Reviewer
Male
United Kingdom

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