Köpte regnkappa, regnbyxor, tröja, sydväst och regnvantar hos Stormberg och blev glatt överraskad både av kvaliteten på kläderna och deras kundservice. Hade inte hört talas om märket tidigare men kommer garanterat att shoppa mer därifrån framöver. Behöver man råd om storlek är det bara att ringa så får man exakta mått på de plagg man är intresserad av. Tummen upp!
I made an order of five items on June 26. For some reason, the order was divided into two separate packages with four bottles in one package and the fifth bottle in another. The two packages were dispatched at the same time. The first package arrived after a few days but I am still waiting for the second one with the last bottle.
Obviously, I tried to contact customer service to inform them about the missing package. There was only one problem; no e-mail address to be found anywhere on their website. Via the FAQ section I was referred to click on the specific order once I had logged in, but my orders were not displayed so nowhere to click.
Since I live in Sweden and would like to avoid expensive international phone calls, I sent an e-mail to the only address I eventually managed to find, that is customer relations. No response so far. Ironicly, I did get an e-mail from Look fantastic a few days ago, which was a request to comment on my puchase in another forum. I was informed to contact them directly if there were delivery problems which I had already done without success.
I have ordered from Look Fantastic a few times before and I used to be satisfied with their services. However, if I'm not able to get in contact with them this time to sort out the delivery problem, this was the last time I did my shopping at Look Fantastic.
After posting this review I came in contact with customer service and received a very good response. They are investigating the issue, a replacement will be sent and the message centre (through which e-mails can be sent) was described. I have no idea why I didn't manage to find this information in the first place but it may be that Look fantastic have updated their website after my first attempt to find e-mail contact information. It doesn't matter. From now on it is clear how to get in contact with them and I am satisfied with their response. When I receive the replacement item I will update this review to five stars.
My second package has arrived - about three and a half weeks later than the first one although they were sent on the same date. It is very strange that the first package was delivered promptly after a few working days while the other took 23 working days, but I have at least finally received everything in my order. I was promised a replacement delivery which had still not been sent five days later. Since I did receive the original package, I informed customer service that the replacement was no longer needed. Therefore, I will never know whether they would have actually sent it or not which is why I leave this review with a four star rating after all.
Photo Box verkar inte särskilt bra jämfört med andra på marknaden. Har tidigare använt Snapfish som tyvärr lagts ned samt Fuji Direkt som alltid levererar blixtsnabbt till rimlig fraktkostnad. Photo Box hemsida är väldigt rörig och leveranskostnaden är orimligt hög även för standardfrakt. Särskilt med tanke på att jag fick vänta 15 dagar innan paketet låg i min brevlåda (det var alltså 15 dagar efter att ordern AVSÄNDES, inte efter att ordern var lagd vilket var ytterligare en knapp vecka tidigare). Och trots att jag beställde när det fortfarande garanterades leverans senast julafton kom mitt paket först 2 januari! Det blev alltså inte ens levererat till nyår. Så dåligt när man har betalat en hutlös fraktkostnad och beställt julklappar.
Kristina found this review useful
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