I purchased a Shellac manicure through Wowcher for a place called Shellac Diva in Marylebone. The service was shoddy, I was kept waiting for ages despite having an appointment, the manicurist kept stopping in between my manicure to thread other customers' eyebrows and I ended up with a lumpy manicure looking like it was done by a 5 year old. I contacted Wowcher, did not hear back from them for days, then they said they would investigate, but I heard nothing again so contacted them after 10 days asking for a refund and was told that it's pretty much my problem because my contract was with the supplier, not Wowcher. Groupon has given me refunds for bad service and I will definitely only be using them in future. POOR CUSTOMER SERVICE FROM WOWCHER.
Vanessa found this review useful
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