Lipsheon Jhand´s profile

Reviews (1)

Wowcher

Rubbish service, no help from Wowcher

I purchased a Shellac manicure through Wowcher for a place called Shellac Diva in Marylebone. The service was shoddy, I was kept waiting for ages despite having an appointment, the manicurist kept stopping in between my manicure to thread other customers' eyebrows and I ended up with a lumpy manicure looking like it was done by a 5 year old. I contacted Wowcher, did not hear back from them for days, then they said they would investigate, but I heard nothing again so contacted them after 10 days asking for a refund and was told that it's pretty much my problem because my contract was with the supplier, not Wowcher. Groupon has given me refunds for bad service and I will definitely only be using them in future. POOR CUSTOMER SERVICE FROM WOWCHER.

Vanessa found this review useful

03 January 2013

Reply from wowcher.co.uk

Good Morning

We are very sorry to hear that you not been happy with the service you received from the merchant. We aim to respond to all emails within 3 working days however at busy times this may take longer.

If you check you emails you should have now received a response to your latest email from the 30th December.

Kind Regards

Wowcher

Lipsheon Jhand´s profile

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Lipsheon Jhand
Reviewer
1980
United Kingdom

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