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Reviews (1)

MGP Heathrow

Excellent service but GPS stolen

Excellent and v.courteous pick-up and drop-off service at LHR T5 in the indoor parking lot without any hassle or tension. Everything was perfect EXCEPT that my GPS worth £120 had vanished.

14 January 2013

Reply from mgpheathrow.co.uk

' 03 January 2013 - Our parking contractor has been notified of the issue and will be required to comment on this matter as we take the security of our customers property very seriously. Once we have a clearer picture of this matter we will add further comments. Regards MGP team '

13 January 2013 - Our contractor has been in touch with the client and we have the following response ; Dear Dr R.V*******

Many thanks your e-mail dated 01/01/13

Your feedback is important to us, and we do take every matter with careful consideration upon the evidence that that is available.

Under the terms and conditions that you singed and bound to when you dropped your vehicle at Heathrow on 24/12/12:

4.2 Vehicles and moveable items which are left unattended are left at the Owners risk whilst the vehicle is in our possession.

Only the exterior condition of the car is annotated and confirmed with the customer when dropping the vehicle. If there are any valuables left inside the car, the only way this can be confirmed these items were inside the vehicle is if this was pointed out and annotated also with the driver which would be included in your booking notes, in order to limit any discrepancies between the client and the 3rd party (Drivefly).

This is not the case, and is impossible in any legal eye to identify the justification behind your allege claim.

I have further investigated this matter back to the person who collected your car on 24/12/12, and he even told me that you left your phone in the car and he kindly ran back to you to return this back to you and confirmed no other valuables inside the car.

Under the lack of prevailing evidence, liability is denied and we cannot assist this matter any further


Kind Regards,

Drivefly

Rajesh´s profile

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Rajesh
Reviewer
United Kingdom

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