I rate this low because even after searching for a long time and even after I found the button to sign in by email, the only possibility to sign in still was facebook. And I just don't like facebook or other social networks. And also I don't like that e-v-e-r-y-t-h-i-n-g has to be connected today, it's like your google is actually connected to your youtube videos and your facebook is connected to your whatever.
Your entire life is connected on the internet.... Sorry!?
I ordered three woman shirts or tops in november.
Even though I was purchasing after 11AM, they still arrived the very next day!!
One piece was a size to big, so I sent this back to exchange it. I received the exchanged top within a couple days with no additional charge.
Onlie T.M. Lewin is very good, go for it.
Anyway, the reason why I did not give 5 stars is because I think the shops are very crummy. I dunno how it is for male products, but I remember myself running around for hours and still I could not find the shirts I wanted - even though the vendors told me there still are some of the items in my size in the shops. Even in the shop in London that has womenswear only I could not find what I was after. I had the impression T.M. Lewin stores clothes only in a very low amount in their shops. So I had to order online, what was fine, but I am just not an online buyer, maybe a bit conservative but I like getting my stuff from the shops where I can have a look at it and don't need to send anything back because it doesn't fit.
I was expecting a parcel from Germany. They told me they would send it by DHL, I even received a tracking number that leaded me directly onto the DHL website. That was nice because I could see where it was.
But then I had a simple question about the delivery and wanted to get in touch with them. They told me that the tracking number is not a DHL number so they can not help me. Actually they told me it is a Yodel number. I sent them a screenshot from the website with the traking where you could see the DHL logo, they still told me it is a Yodel.
I never found out what was true, but i rate it as a very low costumer service confusing people with a DHL website when DHL is not in charge for this delivery.
Aura Topp found this review useful
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