After receiving only part of a set I had ordered I had to then go through a process of emailing back and forth to Achica "Customer Service" enquiring as to whether or not I was going to get the remaining item This turned into a farce with their responses seemingly avoiding the simple question "Will I or Wont I get my item?". After a week of this nonsense, I sent an email saying "CALL ME URGENTLY", giving them my phone number and marking it "High Priority". Three days passed then lo and behold, I got the phone call I so desperately sought. Whilst the young girl on the phone was very pleasant, she still couldn't confirm whether or not I would get my final part of the set, saying things like "we are confident we can source it". In the end I said I have sourced the item elsewhere and for them to refund me for the missing item. She said she would and it would take 5 working days for the money to be refunded back to my card. I will be interested to see if this is the case.
Interestingly, another order I had placed, with an estimated delivery date at the end of January, turned up this morning and I am totally thrilled with the purchase.
I think Achica need to rethink their Customer Service as it really does let them down.
Connect with Facebook to get one click access to Trustpilot. It's easier.Sign up with Facebook
You were not logged in with the entered details. Please try again.
Hi there, it looks like we're having trouble getting you logged in.
No worries though, our friendly support team will help get you back up and running as usual. Just get in touch.
Hi there, it looks like you still haven't activated your account.
No worries though, it's easy-- check your inbox for the email we just sent you, and click on the link.