Rocky Shilly´s profile

Reviews (1)

City Link

City Link. Customer is thin air!

Planned Delivery Date: Wednesday 2nd January
Planned Delivery Time: Between 07:30 and 17:30

Really good and accurate timing, spend all day long at home waiting for what? Nothing at all.
I know it's new years but you collected the item on 31/12 and you promised that it will be with me 02/01. Even tracking says the same. Again - It's a beginning of new years, holidays, lots of parcels, i can imagine what are you going trough.
I never used City Link before but I saw them as a company I can trust. I'm going to Help & Support. There's option - Didn't received my parcel - "I was here all day, your driver didn't arrive", trying to check what are you saying there and what I get?
Please accept our apologies that we were unable to deliver to you today. If this was the first delivery attempt we will automatically attempt to deliver to you again tomorrow (Monday to Friday) unless you reschedule your delivery.
I dont need your apologies, I need my parcel and NO! it wasn't first attempt - you didn't even tried. How you can try again tomorrow if you didn't tried today. Write down the proper answers instead of copying. And for god's sake, get a normal customer service automatic answer machine, because every time I'm trying to ring you I have no option to speak with advisor.

Rocky Shilly´s profile

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Rocky Shilly
London, United Kingdom