Joe Bartle´s profile

Reviews (1)

iflorist

Very Disappointed

I ordered flowers on 21st December for my wife to be delivered on Christmas eve. Nothing was delivered despite an email saying it had been allocated to a local florist on the 24th. On the 27th they told me they would investigate. Still no flowers nor a reply. They took the money quick enough, but now wont give me a refund. That is theft in my books! Today they said they were shut between Christmas and New Year and thats why they didn't reply. Must have been a burglar that replied on the 27th! (If there is anything missing the burglar signed in as [name]!)This is the 8th order I have placed with them. Clearly customer loyalty means nothing to this lot. Unless they pull a rabbit out of the hat I wont use them again.
They have my contact number. Hopefully one of the senior management will have the courage to call me and resolve this.

04 January 2013

Reply from iflorist

Dear Joe

I am very sorry to hear of your recent disappointment with our service. Thank you for bringing these concerns to our attention. Please accept our sincerest apologies for the non-delivery of your bouquet and please be assured we will investigate these issues thoroughly. Since we value your business we will be issuing you will a full refund straight away and we would also like to arrange to send a complimentary bouquet to your recipient as a means of apology from Iflorist. We apologise for the inconvenience this business has caused you and assure you of our best attention to your future orders.

Kind Regards

Iflorist

Joe Bartle´s profile

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Joe Bartle
Reviewer
1972
Colchester, United Kingdom

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