The service has been exceptionaly poor.
Ordered the Columbo Box Set Repackage on the 4th December. The original Box was damaged and was poorly packaged in the first place. The outer box was only big enough to take the box set itself and one air pocket squeezed in one end of the box.
Due to the delivery taking a full week, this meant i could only start the return on the 10th December.There was no reply until after 24 hours on the Message Centre. This was taking too long so I then tried to call, on the 11th after 6 phone calls with no answer, (either hung up on when connected or receiving an automated messsage advising me to call back later) I took to Twitter and left a message for Zavvi and gave up on a reply.
After criticising Zavvi on Twitter, there was a reply from someone asking for the order, this message was also ignored for 2 Days. Sent another Tweet and got in touch with the helpful Chris (the only halpful person so far) and he arranged the return and would also arrange the replacement. Due to the delays it took until the 20th Dec for the parcel to arrive with Zavvi.
Now we are in January, this is the 3rd to be precise and there is no replacement, there is no email or update in Message Centre. there has been no contact from Zavvi for 2 weeks. I have now taken to Twitter again and am still awaitign some kind of resolution.
The service from Zavvi (apart from one person, Chris) have been absolutely diabolical, for this to actually take a month with no resolutuion is a disgrace.
How do Zavvi manage it? the phone lines have been absolutely terrible and to have to resort to public media to get some kind of assistance is garbage.
Zavvi need to sort out their service quickly, everything from the packaging used to the response from customer service has been shoddy and being cut off on the phone lines is very frustrating.
Zavvi needs to review how things are done, there is obviously costs being reduced and this is affecting the service from the company.
Bill Fry found this review useful
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