Emily Fearne´s profile

Reviews (2)

Amazon

Overall, I've had a great experience with amazon.

Having ordered from Amazon for the last few years, I've found the service to be great, the selection of products enormously wide with helpful reviews throughout.

If only all online companies could be so organised!

justbeautifully

Good old fashioned customer service!

I never find the time to write reviews but I felt as though this company deserved one. I placed an order with them on the 18th December on a next day delivery service. The parcel was not delivered the next day so I called them. I had a lot of problems with couriers over the Christmas period and due to living in a "remote location" they never seem to deliver when promised. I explained this to Just Beautifully who tried to track the parcel for me and surprise surprise no update on tracking. I called the courier service to complain and they were less than helpful and told me it would be delivered. The following day yet again nothing, so I called Just Beautifully again asking for there help and starting to panic now as it was Christmas gifts for my niece. They were so sweet and tried everything to help, I told them the only courier that seemed to be able to deliver to us ok was UPS. They then beyond my expectations booked for UPS to come and collect a replacement order from them that day (even though they don't use them as a courier service usually) and low and behold my parcel was delivered the next morning.

Hermes did eventually deliver my parcel and I have informed Just Beautifully. Why I am so impressed is because 8 of my orders I placed didn't get delivered in time for Christmas because of courier issues and Just Beautifully were the only company that did anything to even try to help and listened to me nearly in tears on the phone. Even John Lewis just sent me an automated response telling me to wait a further 5 days.

So, thank you very much Just Beautifully I wouldn't have been able to get the product on the high street and Tilly was very pleased with her Ghd's and dryer. You have a great service and will be recommending you and using you again.

Emily Fearne´s profile

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Emily Fearne
Reviewer
1983
United Kingdom

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