I ordered a Draper Expert garden tree pruner from Total Warehouse, choosing them as their price for the item and their delivery charge were each very competitive. In fact the total price was the best on the 'net.
The pruner arrived the day after ordering. On opening the blow-moulded package that enclosed the head of the pruner, I found that a plastic part was broken. Not only that, two bits of the plastic had broken off but were not in the package so the damage must have occurred prior to the pruner leaving the factory.
It would have been very difficult for Total Warehouse to have been able to spot the damage prior to dispatch as it wasn't easy to see the detail through the blow-moulding.
I told Total Warehouse about the damage by email that night, together with a couple of photos of it, and suggested that I retain the (still usable) pruner but receive a partial refund of £10 to compensate for the damage. I found next morning that not only had they immediately already actioned a refund but it was for £15 rather than the asked-for £10. They (i.e. Becky) also sent a very pleasant and personal email of apology.
Recommended without reservation!
About three years ago, the UK national organisation of which I am secretary decided it needed a website, to include a public forum, an indexed graphics section and updatable databases. I registered a domain name with Easyspace but realized later that they couldn't offer the quality of web hosting that we needed.
I searched in depth for a host company that would provide an economical but first-class service in general but, importantly, would also meet my personal needs as a newcomer to website construction and maintenance. Tsohost appeared to be the most promising in every aspect.
I opened an account with Tsohost in 2010 and requested Easyspace to release our domain name management, and was annoyed to be hit by their 'hidden' charge of £17.50 for the release. Tsohost make no charge at all for such, not that I would expect many clients to migrate from them.
Tsohost have met or surpassed all my hopes and expectations. When I've raised queries with them, they've understood my low level of skill and have responded appropriately. And those responses haven't taken days, or even hours - they've been received within minutes, even on a Sunday night!
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