The young lady who gave advice and took my order was extremely nice and helpful. I don't think this is in any way her fault. It is not the experience but the product that is disappointing. Having gone to great lengths to specify the measurements for the blind I was very disappointed to find that it was 4 cms too short in length. I spent ages investigating whether it would be possible to increase the drop without success. I found that the cord within the plastic 'stop' piece had been cut off and knotted to a precise length (which was wrong) and there was no scope for lengthening it. The original knot won't allow the blind to drop further. As the total cost of this one blind including delivery was £100.19 (for a specified width of 95cms x 1220cms) it is very disappointing. Also the loop of cord hanging down at the side of the blind looks odd. This aspect of it is not well designed.
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