Hi Feroz,

Thank you for your review. Our records show the item was collected from lockers at The Trafford Centre. We are sorry to hear that this was a 'horrible experience'. If there is any feedback you can provide us that expands on this then please do let us know (customer.services@joke.co.uk). We work closely with the service provider and can highlight any issues directly with them.

It is great that you like the product and hope we can welcome you back to Jokers' Masquerade in the future.

Kind Regards,
Lucy