I ordered a medium to firm mattress for my son, thinking it would be perfect. It was a foam only mattress, that turned out to be like a plank of wood. Did the positive reviews the mattress had received actually exist?
So, i phoned immediately to arrange to exchange the mattress, and was told i would have to pay £65 to return it for a refund or £50 to return it for an exchange. Ludicrous prices!! i found a courier online for £11 and opted for the refund option rather than have to deal with this company again!
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