At the age of 63, I'd been getting a rather frustrated with my pension plan (St James' Place) and its lack of performance, and wanted to do something about it. I'd heard about drawdown, and had been exploring the possibilities on-line and with my IFA. In fact, my IFA was not a pension expert - I'd hired him for quite different purposes - and he introduced a colleague, who I found really pushy. This was a bit different from my St James Place experience where the agent was being, frankly, obstructive and negative to my wishes, which I was a bit surprised about, because he'd have earned some commission by actually doing something positive.
Anyway, I was doing some internet searching and stumbled on the My Pension Expert site and completed the online questionnaire to get some figures as to what was possible. It didn't produce an instant online response, so I forgot about it, but a couple of days later, I received a phone call from Shane of My Pension Expert. I found him really easy to talk to, and he wasn't pushing anything in particular and wasn't actually pushing anything at all. We were just talking and he was giving a huge amount of information.
After the frustrations of dealing with St James Place, and the pressure I felt from the independent pensions person I'd been introduced to, Shane was an incredible breath of fresh air. Nothing was too much trouble, and he was so patient when I had to ask him to explain something more than once. He took me through all the options, patiently and carefully, and allowed me to make my own decision based on our conversations and the various pieces of literature he sent out. From first contact to final setting up of the annuity was over two months, because he was more than content to go at my pace rather than his. I was truly delighted with the service and finished up with a product that I didn't even know existed before Shane told me about it. Even the other pension specialist didn't mention it, even though it came from a premier, blue chip provider!
After "pressing the button", the backroom admin also seemed to work smoothly and seemlessly, and I was delighted with the efficiency of the transaction. It all worked so well, and there was always somebody there to talk to who had access to the transaction, when I phoned.
I unreservedly recommend My Pension Expert, for professionalism, product knowledge and particularly for not being pushy. After all my other experiences, Shane was a shining example of how to help people make and take informed decisions, free from any of the pressure which seems to pervade so much of society today.
Thank you, Shane, and thank you My Pension Expert.
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