Judy Wesely Murello´s profile

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30 days, still no item received

I purchased an tablet case from mobilefun.com a month ago, this is my experience;
I received mortification that my credit card was charged & my item has been "dispatched", a tracking number with a direct link to their tracking page was included, however when I tried to check on my order it said "no information available". Their claim is that the item will be in my possession between 4 to 8 business days. After this time passed I emailed their customer service dept., I received an auto reply thanking me for contacting them & 24 hrs later another email from customer service apologizing for the delay, claiming on a Thursday that my item should be in my possession early next week, but asking me to contact them immediately if it was not received by 12/31. On that date, as expected, I received nothing, & emailed customer service, as they instructed, but this time I didn't receive an auto response, days later I have emailed them yet again! I have no confidence I will receive anything from them. I hope that sharing my poor experience spares anyone else from having to deal with the frustration of being charged for something, getting the run around, and receiving nothing.

Judy Wesely Murello´s profile

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Judy Wesely Murello
United Kingdom