Jane McConnell´s profile

Reviews (5)

Virgintrains

Virgin Trains kept me safe travelling at night!

Virgin Trains are amazing. I can't imagine travelling North-South with anyone else now. Their carriages are always clean and smart, their shops have lots of choice (I mean, for a train, it's impressive!) and at least there's a real person that talks to you over the tannoy and not a plink-plonk recording!

Also need to note one incident at a certain UK station where, travelling back late at night, I was getting heckled by a clearly wasted, burly man in the waiting room who was, of course, drinking in there. I defended myself and walked quickly away from the situation. Luckily, there happened to be a member of Virgin Trains staff on the other platform. I ran over to her and told her what had happened, in case other people would walk into the same trap.

I wish I could remember her name but she left her spot (she was waiting for a train home herself!), checked out the situation, assured me it was safe, alerted other staff and even walked back across and waited with me for my train - even though hers was leaving soon after mine!

Best customer service EVER.

Easyjet

Perfecto: easy flights, always on time!

Never had any problems with easyjet. Flown all across Europe with them! No nonsense, fast flights, great staff, great prices, great flights, easy to book and secure payments.

Boots

Perfect Customer Service!

Boots in Manchester Piccadilly is brilliant. Always really helpful staff, great pharmacists, and they've always been happy to turn my unvalidated receipts into legit ones for Advantage Card points. Good value for money - their own brand Pro-Vitamin shampoo is ££s cheaper and just as good as a the bigger brand's (cough cough Pantene!).

Orange

ORANGE WILL CHARGE YOU FOR USAGE EVEN WHEN YOUR PHONE & SIM GETS STOLEN AND THEY 'BLOCK' IT!!

ORANGE WILL CHARGE YOU FOR USAGE EVEN WHEN YOUR PHONE & SIM GETS STOLEN AND THEY 'BLOCK' IT!!

After my phone got pickpocketed, I received the worst customer service from Orange. I actually called them from Greater Manchester Police HQ (I still have a crime number and it's on their records) and the woman over the phone *actually* said I could have been lying about having my phone stolen, and the fact I had no insurance meant there were no goodwill gestures whatsoever. They promised that they would blocked my phone so no-one else could use it...and yet over the course of a year (2010-2011), after complaining and refusing to pay my bills for a phone I did not have and a SIM I did not have, they charged me over £800 in total for a service that I never used. They threatened my with letters, bailiffs and that I was even breaking the law!

Orange made me feel vulnerable and stupid, and that I had no choice but to pay it. And so I did. If anyone can help me with how to complain to an ombudsman, that would be great, but I fear I'd have no rights as they are EE now and not Orange.

I've been too scared to write this before, but now I'm not, because I want to take action: Orange completely ruined me and overcharged nearly every month. I was with them for years. There is no sense of loyalty to customers who are loyal to them. I think that speaks volumes too.


Don't EVER go for Orange, or EE (same villain, different clothes). They do not give two hoots about you. I cannot wait to switch to another provider.

Total moneygrabbers. My experience has shown they don't care about their customers, seems more like they only care about their bribery of cinema chains. Hypocritical, really, that they're considered good enough to sponsor the BAFTAs.

DPD UK

Lazy drivers - BUT hopefully will be resolved tomorrow

Having been in the flat for 48 hours without leaving, DPD made no attempt to contact me and I was sitting in the flat all day! Is it really so hard to press a button for a building with the building name clearly emblazoned across the front of it?? Rubbish drivers.

BUT Luckily, excellent, sympathetic customer service: just called (takes a while to get through!) and Mark from the 'Bronze Team' is going to track the parcel, contact the driver himself and make a 3rd delivery attempt tomorrow. Fingers crossed....if it happens I'll leave a good review, if not, well...

04 January 2013

Reply from DPD UK

Hi Jane,

Thanks for bringing this to our attention. What's the situation with this parcel? If you need any assistance, please drop us an email to socialmedia@dpd.co.uk with a contact phone number, and we'll look into the matter.

Kind regards,

Bobby.

Jane McConnell´s profile

profile image of Jane McConnell
Jane McConnell
Reviewer
Female, 1988
Manchester, United Kingdom

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