Mr Robert Nicoll´s profile

Reviews (1)

boohoo.com

A BIT OF A LET DOWN!

Ordered a Onsie as a gift for Christmas on 14/12/12. Paid the £3.99 for 4 day delivery and as it was a Friday thought it would arrive in time to wrap. Thursday, no delivery! Friday, no delivery! Saturday no delivery! So I email customer support on Saturday afternoon and ask what's going on! (Website says somewhere that Boohoo are proud of their email service)
Anyway 24/12/12 recieve an email mid afternoon stating I had been given a refund and my order was cancelled due to no stock!

Personally I think that if I hadn't of emailed them I would still be waiting for the Onsie.
I know it's a busy time of the year but to find out Christmas Eve, 10 days after ordering the Onsie, I was slightly annoyed.
They did offer me 10% off next purchase but I won't be using it or BooHoo again.

Elliot Biddle found this review useful

07 February 2013

Reply from boohoo.com

Hi Robert,

Thank you for taking the time to leave feedback based on your experienced while shopping with Boohoo.

I apologise that we did experience some level of stock discrepancy due to the number of customers trying to purchase the same items at the same time. I am very sorry that your order was caught up in this leading to the items you wished to purchase being unavailable.

This matter has been brought to the attention of our IT department so that this may be investigated.

The vast majority of the reviews that we receive about our products are very positive, but we take any issues very seriously and look to constantly improve our products, taking learnings through customer feedback. All customer comments are valued and taken very seriously.

Pllease be assured that it is not our intention to anger or upset our customers in any way. I can fully understand your frustration in this matter.

I hope that you do not judge the company on whole because of this issue and that it does not put you off shopping with us again.

Kind regards,
Emz

Mr Robert Nicoll´s profile

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Mr Robert Nicoll
Reviewer
United States

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