Customer Reference: P4D707556
my parcel was collected from my address by "city link" the 18/12/2012 arrived in peterborough city link depot the 19/12/2012 ready to be delivered, after 10 days the parcel was still un-delivered, i received a complaint from my buyer and i acted immediately. after hours queuing "city link" customer service finally someone answered to the phone and they apoligized and told me that the parcel will be delivered on the 28/12/2012, but it never happened, i called back again and this time they said that my parcel was missing, so i called directly the peterborough city link depot with the hope that someone would help me with this issue, this time i had a positive answer my parcel was found and would be delivered on the 02/01/2013 that is what the cusomer service told me. it was never delivered at all,
i called back again and after waiting for nearly an hour this time, the same lady on the customer services phone told me that my parcel was missing again! simply unbelievable? whatever, the fact is that thanks to city link i have lost a customer also all my money and my reputation as a seller. plus nearly £30 in phone bill !!
i hope that the city link boss is going to investigate what goes wrong in peterborough depot!! before is to late
if you read my customer review please take my comment seriously as the above contents is not my personal opinion it is the actual fact!
very disappointed with "city link" what do you think??
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