Jules B

you got my postcode mixed up and didn't received it in time as I was hoping for.

Bought an sales item from you website and al went through very smoothly. But for some reason you got my postcode mixed from HA0 to SW4. Becasue of that I didn't received my purchased yet! But I did find your customer service is very helpful which I called after I found out from Royal mail my parcel had been returned to your stores on the Saturday before new year eve. She took my postcode down again and said she will resent it out as soon as she received them. Which meant i have to wait till i received it plus I am still not try it on so it might meant I may have to return to you if its doesn't fit.
Anyway let's hope it won't turn out to be too complicated.

03 January 2013

Reply from JulesB Limited

Dear Sian Lim,

We are sorry to hear that this has happened on your order. Due to no postcode been provided we did dispatch your order to the address on the Royal Mail system. I can confirm your parcel is been returned back to us and we will dispatch your order as soon this arrives back to us. Your returns policy starts on the day you receive your order so you will still be entitled to a refund if needed.

We apologise for any inconvenience caused.

Kind Regards
Jules B