Emily´s profile

Reviews (1)

StressFreeParking - Meet and Greet

Not stress free!

We arranged to have meet and greet at Heathrow. On the morning as asked I called 30mins prior to our arrival so that our car could be collected. We got to Heathrow and had to wait 45mins for someone to meet us! Then as we returned I called to confirm where our car would be to pick up....the location completely contradicted the written instructions sent when I made the booking so I called again and was rudely greated by a representative saying I have already told you where to go, our driver has been waiting ages for you. It seems it is ok for stress free parking customers to have to wait but not for stress free drivers!

07 January 2013

Reply from stressfreeairportparking.com

Dear Emily,

I'm very sorry to hear about your problems whilst parking with Stress Free Parking at Heathrow. While sometimes delays are unavoidable, they are rare and our drivers always aim to be on time. Regarding our representative and the instructions you received, I have contacted the manager to investigate these issues and I will contact you as soon as I have had a response detailing how we aim to resolve these issues.

Kind regards

Senior Customer Relations Advisor

Emily´s profile

profile image of Emily
United States