Donna´s profile

Reviews (1)

Thumbs up for Drinks Direct ... shame about the courier they use!

The service from Drinks Direct was great, my items were dispatched straight away (even though I’d left my Christmas shopping to the last minute) and the goods I received were excellent. My folks were chuffed as they can’t find this wine they love in the shops. I must admit I was a bit concerned that they wouldn’t be packed well enough for transit but there was really no need to be concerned.

It’s a shame I can’t say the same about the courier they use (City Link)! I was informed of my delivery day so I arranged to be in all day so that I didn’t miss the parcel only to check online at 3pm that apparently my goods were back at the depot due to a failed delivery attempt! Don’t think so! I’d been keeping an eye out all day and nada, not even a missed parcel card! Since I was frustrated I sent a complaint to City Link (via e-mail) and I’m still waiting for a response from them.

To my surprise it turned up the next day (if I’d have had another so called missed parcel I would have blown a fuse as they try to deliver your item twice then you have to go and pick it up from the “local” depot which just so happens to be a fifty minute journey there and another fifty back (and that’s if you have a car!)

So … overall I’m really happy with the goods but I have reservations about using Drinks Direct again purely because of the City Link incident (I know it’s not Drinks Direct fault but this isn’t the first complaint on here about the courier and I’m sure it won’t be the last!)

Donna´s profile

profile image of Donna
United Kingdom