Mark Finn´s profile

Reviews (1)

Tredz Bikes

Will not use again - Terrible customer service!

I have reached my rating conclusion after 4 orders from Tredz.
My first 3 orders were on the slow side (10 days to deliver) other companies normally deliver within a few days max , but I was happy with the price and not in a desperate hurry so wasn't put out.
I wanted to buy my partner a new Altur jacket for xmas , Tredz were £2 cheaper than wiggle so opted for them , I ordered on the first week of December so I had plenty of time to receive it.
On the 17th I rang them as I was concerned that it hadn't arrived , I was told not to worry as it had been sent out , albeit late as it was out of stock ! THEY SHOULD INFORM YOU IMMEDIATLY IF IT IS OUT OF STOCK , THEY ARE CLEARLY NOT THAT BOTHERED.
In short I didn't receive in time for xmas and had to go to my local bike shop on xmas eve to purchase.
I have sent several emails to tredz indicating that I had Still not received,NO REPLY!
I have now had to open a paypal case against them to get a refund , they can't even be bothered to reply to the paypal case , I understand that the jacket may have been lost in the post , but my contract is with tredz not royal mail. Not replying to complaints is unacceptable!
33 DAYS AFTER MY ORDER AND STILL NO REFUND
In future i'll be sticking with wiggle and chain reaction.
MY ADVICE - AVOID TREDZ AT ALL COSTS!

Lee Pinkney, Sarah Moscatelli Holdingand Paul Seamons found this review useful

Mark Finn´s profile

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Mark Finn
Reviewer
1966
Southampton, United Kingdom

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