Miss annmarie pike´s profile

Reviews (1)


terrible in early december!

3 times i tried to order the same items, first time, they took my money and told me the items had been shipped, the next day i had an email to say i had cancelled my order (when in fact they had a computer error), finally got a reply from customer services who offered to refund my money so i could reorder the items. reordered next day whilst items were in stock, two weeks later website still states "being dispatched" turns out once again a computer error, they offered to sort it out next day delivery, but i didnt get my items for another week and 3 of them were out of stock by this point! disgusting that you have to wait a whole day for customer services to email you back as they wont give you a telephone number!

07 February 2013

Reply from boohoo.com

Hi Annmarie,

Thank you for your feedback and I am sorry to hear that you are upset with the service you have received.

I am sincerely sorry that these issues affected your orders leading to such a delay in receiving your order and items not being available. Please be assured that it is not our intention to anger or upset our customers in any way. I can fully understand your frustration in this matter.

Please be assured this matter has been investigated by our IT department, as to these problems encountered when your order was processing so that this does not happen.

If you ever have an urgent query that you would like an instant response to we also have our Facebook and Twitter pages. Members of our customer service team are on Facebook and Twitter answering queries all day, 7 days a week.

I hope that you do not judge the company on whole because of this issue and that it does not put you off shopping with us again.

Kind regards,

Miss annmarie pike´s profile

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Miss annmarie pike
United States