Miss Gemma Halpin´s profile
Reviews (1)
boohoo.com
Wrong item sent
Sadly, whilst I my item arrived before the stated delivery date the wrong item was sent which meant I did not have my chosen outfit for New Years Eve. I ordered some cable knit leggings but was sent a cable knit mini skirt. This item has now been returend and I am awaiting a full refund.
07 February 2013
Reply from boohoo.com
Miss Gemma Halpin´s profile
United States
About
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I am sincerely sorry that you received an incorrect item.
Boohoo.com sends out thousands of orders a day. With such a large amount it is inevitable, as with other online shopping sites, that hic-ups can occasionally happen. But I can assure you it is only a very small percentage of orders made where problems arise.
I apologise for the inconvenience caused and not having the item you wished for New Years eve. I have checked your account and can confirm that you have been refunded for this. However, by way of an apology I have also refunded your postage costs.
We are always interested in feedback from our customers and areas that we can improve on. As our business continues to grow we are always looking to better our service to our customers.
I hope that you do not judge the company on whole because of this issue and that it does not put you off shopping with us again.
Kind regards,
Emz