Hi Karen,

Thank you for your feedback and I am sorry to hear that you are upset with the service you have received.

I am sincerely sorry for the delay to receiving your parcel. Kindly note, all international parcels are subject to clearance by customs which can cause delays to delivery.

Please be assured that it is not our intention to anger or upset our customers in any way. I can fully understand your frustration in this matter especially around Christmas time.

I hope that you do not judge the company on whole because of this issue and that it does not put you off shopping with us again.

Kind regards,
Emz